Below a typical example of a Feedback Module configuration:
- Undeliverable mails are to be added to the exclusion list
- Mails with the word "unsubscribe" as subject are to be added to the exclusion list
- Mails with the word "subscribe" as subject are to be added to the address database
- All other mails are to be forwarded to another e-mail account
- The mails should then be deleted from this mail account.
In order to achieve this, you need 4 Actions:
1. Add Bounce-Mails to the Exclusion List
- Condition check Bounce Detection
- Action: Add sender to exclusion list
- Delete Message from Server
- No further Actions
2. Action: unsubscribe
- Contains search string: unsubscribe
- Search in Subject
- Action: Enter sender in Exclude Database
- Delete message from Server
- No further actions
3. Action: subscribe
- Contains search string: subscribe
- Search in Subject
- Action: Enter sender in Address Database
- Delete message from Server
- No further actions
4. Action: Otherwise forward the mail
- Contains search string: [leave field empty]
- Action: Forward mail
- Enter the desired address (another e-mail address)
- Delete message from Server
- No further actions
Follow the sequence. This is important, because the word subscribe is contained in the word unsubscribe.
When forwarding emails, ensure that you don't create mail-loops, where the mail servers start playing ping-pong.